Google says a technical subject induced some customers’ Maps Timeline knowledge to be deleted

After weeks of some Google Maps customers reporting that their Timelines had been wiped of all of the locations they’ve visited, as noticed by 9to5Google earlier this month, Google has confirmed that some customers’ knowledge was deleted and is, in some circumstances, unrecoverable. In a press release to , Google spokesperson Genevieve Park mentioned, “We briefly skilled a technical subject that induced the deletion of Timeline knowledge for some folks.” Solely customers who had backups turned on will have the ability to restore their Timelines, in accordance with the assertion.

Google lately knowledge, and backups don’t look like on by default. To allow them, it’s important to go into Your Timeline within the Maps app and replace the settings from the cloud icon there. The incident induced some customers to lose years’ value of location historical past. And whereas some who had backups enabled previous to the difficulty have mentioned they had been capable of restore their Timeline knowledge, others on mentioned they weren’t capable of get all of it again even after importing their backups.

This text initially appeared on Engadget at https://www.engadget.com/apps/google-says-a-technical-issue-caused-some-users-maps-timeline-data-to-be-deleted-214358403.html?src=rss

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